How can Artificial Intelligence impact employee engagement?

Talya Zwiers | October 23, 2018

Business people embracing the use of AI in the workplace.

Artificial Intelligence (AI) is infiltrating every aspect of our lives today and there’s no difference in businesses, both large and small. The rate of technological advancement and disruption is the market is off the charts, so what better time than now for companies to embrace it and use it to its benefit the holistic employee experience.

Simply from a HR perspective, there are so many benefits of using AI, from eliminating repetitive tasks, accelerating the search for the right talent, reducing employee attrition and ultimately improving employee engagement and the employee experience within a company. However, many HR professionals seem reluctant to fully embrace the power and advancements of using technology to make ‘people’ decisions as they question how algorithms can replace human intuition and empathy. Yet, no matter where you look, digital intelligence is transforming the workplace and making things more effective and efficient.

Levels of AI
As AI develops, there are different levels of technology integration which companies can integrate and embrace. Below are three levels of AI:
1. Assisted Intelligence: This technology is widely used today and helps improve what companies are doing by automatising repetitive, time-consuming processes and tasks
2. Augmented Intelligence: This is emerging technology where man and machine work and make decisions together
3. Autonomous Intelligence: This is the most advanced form of technology , where machines act independently and reach out to the ‘subconscious’ level of information

Ways which AI can boost employee engagement
According to the Institute of Employment Studies, employee engagement is a two way street in any business – where both the employer and its employees have the right to decide how much commitment they’d like to invest in each other. Engaged employees have no issue going the extra mile and positively promoting the company they work for. Companies have different metrics in measuring engagement as what makes one employee tick doesn’t always work for another – hence no one-size fits all approach to keeping morale and productivity high. The arrival of AI has been a change catalyst how businesses respond to polarised feedback and needs in a business. AI allows companies to streamline processes and cut down costs. According to Deloitte Human Capital Trends, 38% of respondents expect AI to be fully incorporated into companies in 5 years.

1. Responsive feedback platforms
One of the uses of AI is to simplify and look for themes and trends. Responsive platforms gather feedback from employees over a period of time and captures real-time experiences so companies can produce tailored and bespoke responses to issues and challenges arising in their organisations.

2. Qualitative vs quantitative
With the advancement of smart technologies and their intuitive nature, heaps of overwhelming data will now be replaced with informative real data which can be used to benefit both the organisation as a whole as well as team members on an individual level. Information can now be used to make strategic decisions as opposed to just be piling up in the HR’s out-tray. Companies can therefore become more efficient in making choices to engage the team in the right way. Qualitative and invaluable information can be captured and can be used to bolster and enhance the user experience from beginning to end, which in turn will help with retention.

3. Fairness and equality
AI tools can remove all prejudices and can build an unbiased, diverse and equitable workplace. Without human bias and personal judgement, fairness and equality will lay the groundwork for all decisions amongst the teams and at all levels, which will boost the employee experience.

4. Better decision making
Often in business, decisions are made swiftly and the question is, are the best intentions always in mind? Often things are done to just tick the box as the administration and ground work to achieve the desired outcome is laborious rigour. Better decisions are often made with the help of AI, as systems are smart, can deduce the right importation needed and can offer out solutions that are best suited qualitatively.

5. Managing Benefits and rewards
Technology can ease the administration, implementation as well as management of various benefit and reward and recognition programs as it can be both tedious and complex, depending on the programme and how its integrated into the organisation. AI can make the whole process more efficient and energies and resources can be used more appropriately. If the arduous tasks are taken care of by AI, then more focus can be spent on promoting and getting the team to use the perks and benefit from programmes as a whole. Efforts will be noticed and the team will feel the effects. A happy team is a productive team, so why not embrace the aid?

If you’d like to find out more about Xexec and its products and services and how they can help improve your employee engagement, book a demo with one of our engagement consultants.

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Topics: Employee Engagement

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